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Frequently asked questions

| What is the purpose of the event?
To encourage young people's interest in the Space and STEAM sciences, and to help develop their thinking and imagination.


| Where and when will the event take place?
On 29.06.2023, in Sofia, Sofia Tech Park, Innovation Forum "John Atanasov".


| How can I buy tickets or register for the event?
Access to the festival is completely free for all visitors. However, pre-registration is required. To register your attendance, visit https://www.hello-space.eu, Click the Register now button (upper right corner).

To reserve your seat in the two halls where the lecture program will take place, select Conversations with Scientists | Mars Stage & Moon Stage. To register a participant for the workshops or demonstrations for children, select one of the other available options.

Please note: Registration for the Mars Scene and Moon Scene does not automatically provide access to the additional activities.


| What are the event times and schedule?
Festival doors open at 8:30am and the closing ceremony is scheduled to end at 5:50pm.


| Will there be English translation and sign language interpretation?
Yes, all main stage inclusions will be translated live.


| Is there an age restriction to participate in the event?
No, the event is intended for the youth, but the activities will pique the interest of everyone involved.


| Can I bring my own food and drinks?
Yes. Additionally, we will provide a complimentary lunch to each attendee, and children have priority if supplies last.


| Will parking be available?
Yes. Sofia Tech Park car park offers paid parking, which is 1 lev per hour. The car park has a capacity of 500 cars.

| Is the event accessible for people with disabilities?
Yes. If you need assistance, please call +359 887254221


| What security measures are in place?
Police, ambulance, fire and security will be on site.


| Will there be medical or first aid on site?
Yes.


| Can I volunteer or participate as a vendor at the event?
If you would like to volunteer, please call. 098836052 or email: sara@digitalalliance.bg. Unfortunately, we have already reached our capacity of booths and kiosks, but please contact angel.antonova@atlantic-club.org for a possible collaboration next year.


| Are there any restrictions on photography or videography during the event?
No, but when sharing on social media, we ask that you tag the event with #hellospacefestival


| Are there designated smoking areas?
Smoking is prohibited indoors, but you can smoke on the terrace and outdoors. Please dispose of cigarette butts in bins and be aware of children being around.


| Can I bring my pets?
No. Pets are not allowed on the Sofia Tech Park grounds due to the presence of high-tech equipment.


| What happens in case of bad weather?
The event is planned for both sunny and rainy weather. Outside activities will be under tents during the festival.


| How do I get to the venue? Are there public transportation options?
Yes, please refer to the "Useful Information" section of the event website.


| Is there a designated drop off and pick up area?
No, but there will be an area for lost and found items - an INFO point on the terrace outside the entrance to the John Atanasoff Innovation Forum


| Will there be ATM machines available at the event?
No.


| Will there be toilets at the venue? Will there be wheelchair access to them?
Yes, the on-site restrooms will be handicap accessible.


| Can I leave the event and re-enter later in the day?
Yes.


| Is there a seating order or do I use the arrival and service order?
There is no separate seating order. You can seat yourself wherever is available.


| Are there designated areas where people can rest or take a break?
Yes. Sofia Tech Park is a good place to relax.


| Are there alternative transportation options like bike racks?Yes.Is there space for lost and found items at the venue?
Yes, there will be a designated area at the event where lost and found items will be stored - INFO POINT.  


| Are there official event hashtags or social media accounts to follow?
Yes, this is our official hashtag #hellospacefestival


| Can kids bring their own toys or equipment to the event?
Yes.


| What are the procedures if a child gets separated from their caregiver and gets lost?
There will be a designated area for lost children - INFO POINT


| Are there prizes for festival participants?
There will be prizes for the winners of the competitions set prior to the event.


| Can children attend without a guardian?
No.


| Is there a limit to the number of activities a participant or family can participate in?
No, but we ask that you do not sign up for two or more activities that are at the same time.


| Will there be items or educational materials available for purchase before or during the festival?We are planning a discounted book sale - Vivent Bookstore.


| What happens if we are late and miss an activity we have booked?
It's not possible to keep track of all the kids, but if they're a little late it shouldn't be a problem. If they will not be going to a given activity, they should notify the registration desk to make room for another child.


| How do we know if our child has won one of the competitions?
The website will announce the ranked children.


| How can I provide feedback about the festival?
We would love to receive your feedback at info@hello-space.eu


| Who can I contact if I have a specific question that is not answered here?
Please contact Project Manager Angela Antonova at angel.antonova@atlantic-club.org or by phone. 0883303043 .